Return and refund policy

Every Pine + Feather Studio order is made to order just for you, so all sales are final. If something arrives damaged, defective, or incorrect, contact us within 30 days and we'll make it right.

At a glance

• All sales are final. Every order is printed (and sewn, for home decor) to order, so we can't accept returns of non-faulty items
• Something wrong with your order? Contact us within 30 calendar days of the ship date and errors on our part are made right at our expense
• Not sure about a pattern? Order a swatch first (from $9) to check color, texture, and scale in your own light before committing to rolls

Arrived damaged, defective, or incorrect?

Please inspect your order when it arrives. If something isn't right, contact us through our contact page right away. Do not send items back without reaching out first; we need to evaluate the issue before determining whether a return or replacement is appropriate.

When you contact us, please include:

• The email address used to place the order
• Your order number (found in your confirmation email)
• Photos clearly showing the issue
• For scale concerns, a ruler or coin in the photo for reference

Claim windows:

• Misprinted, damaged, or defective items: within 30 calendar days of the ship date
• Packages lost in transit: within 30 calendar days of the estimated delivery date

Errors on our part are covered at our expense.

Wrong address?

If the address you provided is flagged as insufficient by the carrier, your shipment will be returned to our production partner's facility. Reshipment costs are your responsibility once we confirm a corrected address with you.

EU consumers

Under Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. Because every order is made specifically for you, we reserve the right to decline returns at our discretion.

Customers in Brazil

If you are located in Brazil and wish to return an item, contact us within 7 consecutive days of receiving your order and include a photo of the item. Returns are subject to evaluation; items that have been used or damaged, even partially, are not eligible for a refund.

A few other things to know

• We cannot accept returns of non-faulty products
• Pine + Feather Studio reserves the right to assess and determine the nature of any product issue
• Pine + Feather Studio is not responsible for charges incurred outside of a purchase made on our site
• This policy is governed and interpreted in accordance with the English language, regardless of any translations

Questions? Contact us through our contact page.