Shipping policy

Every Pine + Feather Studio order is made to order in the USA. Nothing sits in a warehouse. Tracking is emailed the moment your order ships.

At a glance

Shipping is free on every US order, including swatches. Shipping internationally? Contact us for a quote before ordering
Wallpaper: arrives in about 1 to 2 weeks (printed to order within a week, then shipped)
Bedding, pillows, and home decor: sewn by hand to order; plan on roughly 3 to 5 weeks door to door
In a hurry? Expedited options are available for wallpaper only; contact us before ordering

Wallpaper

Printed and shipped within one week of your order
US delivery typically takes 3 to 7 business days after shipping
Most orders arrive within about 2 weeks
Very large orders (roughly 180 feet or more, common for hospitality projects) may need an extra day or two in production
Working against an install date? Contact us before ordering; expedited production and shipping are available for time-sensitive wallpaper projects

Bedding, pillows, and other home decor items

Your fabric is printed to order, cut, and sewn by hand, so these take a little longer
Allow 2 to 3 weeks for production, plus 1 to 2 weeks for delivery
Because of the handwork involved, expedited shipping isn't available for sewn items
Ordering wallpaper and decor together? They ship separately as each is finished, so your wallpaper typically arrives first

Where orders ship from

All items are made and shipped by our production partners in the USA.

International shipping

International orders are arranged directly: contact us through our contact page with the pattern, wallpaper type, and quantity you'd like, plus your destination country, and we'll send a shipping quote and set up your order
International delivery generally arrives within 2 weeks of shipping; customs processing can add time
Customs duties or import taxes are assessed by your local customs office and are the customer's responsibility

Order hasn't arrived?

Please check these first:

Your shipping confirmation, for any address errors
Your local post office, in case they're holding the package
Your neighbors, in case the carrier left it with them

Still missing? Contact us through our contact page with your order number and we'll track it down.

If the delivery address provided was incorrect or flagged as insufficient by the carrier, we can reship once we confirm a corrected address; reshipment costs are the customer's responsibility.

Arrived damaged or incorrect?

Contact us through our contact page within 30 calendar days of the ship date
Include your order number and photos of the issue (add a ruler or coin for scale questions)
Errors on our part are made right at our expense

See our refund policy for full details.